Last updated: 8 October 2026

At Craft/Folks, we believe in creating a welcoming space for people to gather, make, learn and share. We also believe in being thoughtful about the information you share with us.

This Privacy Policy explains how Craft/Folks, collects, uses and protects your personal information when you visit our website, contact us, book a workshop, sign up for our newsletter or take part in our events.

1. Who we are
Craft/Folks is a workshop-based studio founded and led by Ana Clark, based in Bristol, UK.
Business name: Craft/Folks
Email: craftfolks.bristol@gmail.com
Address: Craft/Folks Studio, 27 Portland Square, Bristol, BS2 8AF
For data protection purposes, Ana Clark is responsible for deciding how and why your personal information is used.
If you have any questions about this policy or how we handle your information, please contact us using the email address above.

 

2. What information we collect
Depending on how you interact with Craft/Folks, we may collect:

• Contact information: your name, email address, telephone number and any information you include in a message to us.

• Booking information: the workshop or event you book, booking status, attendee details and communications relating to your booking.

• Payment information: payment status, transaction details and information needed to manage refunds. Payments may be processed by third-party providers; we do not intend to store your full payment card details.

• Workshop information: information you choose to share about access requirements or other practical needs relevant to attending a workshop.

• Newsletter information: your email address, subscription preferences, consent records and, where supported and enabled, information about whether you open or interact with our emails.

• Website and device information: technical information such as IP address, browser and device details, pages visited and interactions with our website, where collected through cookies, analytics or similar technologies.

• Cookie preferences: information about your choices regarding non-essential cookies and tracking technologies.

Please only share personal or sensitive information when it is relevant and necessary for your enquiry or participation.

 

3. How we use your information
We use personal information to:

• Respond to enquiries and messages.

• Manage workshop and event bookings.

• Process payments, cancellations and refunds.

• Send booking confirmations, reminders and important updates.

• Arrange practical support for workshop attendance where requested.

• Send our newsletter and updates about workshops, events and studio news where permitted by law.

• Understand how visitors use our website and improve its performance.

• Maintain appropriate financial, booking and business records.

• Protect our website and business and meet our legal obligations.

We only use personal information where we have an appropriate legal basis to do so.

 

4. Our legal bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the purpose, we may rely on:

• Contract: to manage a booking and provide the workshop or service you have requested.

• Legitimate interests: to respond to enquiries, manage our business, maintain records and understand or improve our services, where these interests are not overridden by your rights.

• Legal obligation: to comply with applicable accounting, tax or other legal requirements.

• Consent: for newsletter marketing where required, and for non-essential cookies and tracking technologies where consent is required.

We determine the appropriate legal basis for each activity. Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal.

 

5. Workshop bookings
Craft/Folks offers bookings directly through our website and, for some workshops, through external booking platforms or facilitator websites.
When you book directly, we use the information you provide to manage your booking, process payment where applicable and communicate with you about the event.
Where a workshop is booked through an external provider, that provider may collect and process your information under its own privacy policy. We may receive relevant booking information from the provider to organise or deliver the workshop.
Where necessary, we may share relevant booking details with the facilitator leading your workshop. We aim to share only the information needed to manage your booking and participation.

Please check the privacy policy of an external booking provider before submitting your information to it.

 

6. Payments
Payments may be processed by third-party payment providers or booking platforms. These providers handle payment information according to their own privacy and security policies.
We may receive information such as your name, booking reference, payment status and transaction details so that we can manage bookings, refunds and financial records.

We do not intend to store your full payment card details ourselves.

 

7. Our newsletter and marketing
If you sign up for the Craft/Folks newsletter, we use your email address to send updates about workshops, events, studio news and other Craft/Folks activities.
We will obtain consent where required by law and keep an appropriate record of your preferences.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting craftfolks.bristol@gmail.com.
If you unsubscribe, we will stop sending you marketing emails. We may retain limited information, such as your email address or unsubscribe record, where necessary to respect your preferences and demonstrate compliance.
Unsubscribing from marketing does not stop essential communications relating to a booking you have made.

 

8. Cookies, analytics and tracking
Our website is hosted on Wix and may use cookies and similar technologies to make the website function, remember preferences and understand how visitors use the site.
We may also use analytics or other tracking services to understand website traffic, measure performance and improve our communications.
Depending on the tools enabled on our website, these services may collect information such as pages visited, interactions, approximate location derived from an IP address, device information and online identifiers.
Some cookies are essential to the operation of the website. Non-essential analytics, advertising or tracking technologies will be used only in accordance with applicable consent requirements.
You can manage your preferences through our website's cookie banner or cookie settings, where available. You should be able to reject non-essential cookies as well as accept them. You can also manage cookies through your browser settings, although this may affect website functionality.
The specific cookies and tracking services used depend on the features and integrations enabled on our website. We will keep our cookie information up to

date as these services change.

 

9. Who we share information with
We do not sell your personal information.
Where necessary, we may share relevant information with trusted organisations that help us operate Craft/Folks, including:

• Wix, our website platform and hosting provider.

• Booking and ticketing providers.

• Payment processors.

• Newsletter and email service providers.

• Website analytics providers.

• Workshop facilitators, where relevant to delivering an event.

• Accounting, legal or professional advisers.

• Public authorities where we are legally required to provide information.

These organisations may process information under their own privacy policies or, where applicable, on our behalf under appropriate contractual arrangements.
We aim to share only the information needed for the relevant purpose.

 

10. International transfers
Some of our website, booking, email, payment or analytics providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that appropriate safeguards are in place where necessary.
The countries involved and safeguards used depend on the providers and services we use.

 

11. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, taking account of our legal and business obligations.
For example:

• Enquiries: for as long as needed to respond and follow up.

• Booking records: for as long as needed to manage the event, respond to related queries and meet relevant record-keeping requirements.

• Financial records: for the period required by applicable tax and accounting rules.

• Newsletter records: while you remain subscribed, with limited records retained where necessary to manage unsubscribes and demonstrate compliance.

• Website and analytics data: according to the settings and retention periods of the relevant services.

When personal information is no longer needed, we will take reasonable steps to delete it or securely dispose of it.

 

12. How we protect your information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
We use established service providers and take reasonable care when accessing, storing and sharing information. However, no website or electronic storage system can be guaranteed to be completely secure.
Please contact us if you believe your personal information has been used or disclosed inappropriately.

 

13. Your rights
Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information in certain circumstances.

• Ask us to restrict how we use your information in certain circumstances.

• Object to certain types of processing, including processing based on legitimate interests.

• Request a copy of certain information in a portable format.

• Withdraw consent where we rely on consent.

• Object to direct marketing at any time.

These rights are subject to legal conditions and exceptions. For example, we may need to retain some information to meet legal obligations.
To exercise your rights, email craftfolks.bristol@gmail.com. We may need to verify your identity before responding.
You also have the right to complain to the UK's Information Commissioner's Office (ICO). Information is available at ico.org.uk.

 

14. Children's information
Where a workshop or event involves children, we will take appropriate care when collecting and using their personal information, in accordance with applicable law.
Parents or guardians can contact us with questions about information relating to a child.

 

15. Links to other websites

Our website may contain links to external websites, including facilitator pages and booking platforms. These websites have their own privacy practices, and we are not responsible for how they collect or use information.
Please read the relevant privacy policy when visiting an external website or providing information directly to another provider.

 

16. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, website services or legal obligations.

The latest version will be published on this page, with the date of the most recent update shown at the top.

 

17. Contact us
If you have any questions about this Privacy Policy or how Craft/Folks uses your personal information, please contact:
Craft/Folks
Email: craftfolks.bristol@gmail.com
Address: 27 Portland Square, Bristol, BS2 8AF

 

We’ll be happy to help.